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EM Photonics is dedicated to providing our customers with high quality products and a service experience that exceeds expectations. As part of this commitment, we offer professional technical support for our customers.

Each product purchase comes with one year of free updates and support. These services can be renewed yearly to continue receiving version updates and technical support.

Individual service contracts for our various design services are also available. These can provide peace of mind that your custom solver will be supported over the expected lifetime of the application.

If you encounter an issue with any of our products, please do not hesitate to contact us using the support form. Please include as much detail as possible about the support issue you are experiencing. Our support department will contact you within 1-2 business days.

Support Form